Privacy Policy

1. Information We Collect

We collect information you provide directly when registering an account or placing orders, including business name, contact details, VAT number, shipping addresses, and payment information. We also collect usage data such as pages visited, features used, and device information through cookies and similar technologies.

2. How We Use Your Information

We use your information to operate and improve the Platform, process orders, communicate with you about your account, provide customer support, send relevant marketing communications (with your consent), and comply with legal obligations. We may also use aggregated, anonymised data for analytics and business insights.

3. Information Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist in operating the Platform (payment processors, shipping carriers, analytics providers), but only to the extent necessary for them to perform their services. We may also disclose information when required by law or to protect our rights.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent at any time. To exercise these rights, contact our Data Protection Officer at the address below.

6. Cookies

We use essential cookies required for Platform functionality and optional cookies for analytics and personalisation. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair Platform functionality.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), secure data storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Data Protection Officer

For questions or concerns about this Privacy Policy or to exercise your data rights, contact:

Torr International B.V.
Data Protection Officer
Amsterdam, Netherlands
Email: [email protected]